Salon Terms and Conditions
Punctuality and Courtesy
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
Consultations and Expectations
Clients and therapist need to have a consultation at the begining of each treatment to discuss clients concerns, needs and desired outcomes of treatments in order to ensure expectations are realistic and what the client desires.
It’s important that clients follow Therapist’s advice on treatment aftercare, in order to achieve the best results possible.
If anything is not up to the standard you were expecting or hoping for please make contact within 24 hours so we can do our best to resolve your issue. We do not refund treatments.
Please note 24 Hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on 07789 555580.
Purchase of Retail Products
Beauty products must be paid for in full at time of purchase or ordering.
Prepaid Courses of Treatments
Have a validity of 12 months from date of purchase, unless otherwise stated.
Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment.
We reserve the right to alter prices without prior notice.
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
Please understand that we cannot accommodate children under 12 unless supervised by an adult during your treatment.
Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer.
Most credit and debit Cards are accepted including American Express. Cash is accepted however we do not accept cheques. All prices include value added tax at a current rate.
Patch testing required for clients who are having any tinting or spray tan for the first time 48 hours prior to appointment.
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.